Patient & Visitors Guide

Before your appointment

• Please arrive at least 15 minutes before your scheduled time to complete registration at the reception desk.
• Keep your appointment number, NID or birth certificate, and any previous prescriptions, reports and X-ray/scan films with you.
• Pay the consultation fee at the cash counter, then wait near the doctor's room number shown on your slip.
• You can book in advance through our online appointment form or by calling +880 1913-240139.

Documents required for admission

• National ID (NID) of the patient or attendant, or birth certificate for children.
• Previous medical records: prescriptions, discharge summaries, test reports and imaging.
• The doctor's admission note or referral letter.

Admission steps

1. 1Take the doctor's admission note to the Admission Desk.
2. 2Complete the admission form and consent with the patient's and attendant's details.
3. 3Pay the admission deposit and receive your bed, ward or cabin allocation.
4. 4A ward nurse will receive the patient, record vital signs and explain the ward rules.

Discharge steps

1. 1Your consultant confirms the discharge during the ward round.
2. 2The ward prepares your discharge summary with diagnosis, treatment given and medicines to continue.
3. 3Collect the final bill from the Billing Counter and clear all dues.
4. 4Receive the discharge summary, reports and follow-up date from the nurses' station before leaving.

Ward rules

• Maximum 2 visitors per patient at a time. One registered attendant may stay with the patient outside visiting hours.
• ICU and CCU visits are short, one person at a time, and only after washing hands and following staff instructions.
• Children under 12 and anyone with a cough, fever or infection should not visit wards.
• Keep your voice and phone volume low, and do not smoke anywhere on the hospital campus.
• Use the hand sanitiser at the ward entrance and do not sit on patients' beds.
• Outside food for patients only with the nurse's or doctor's approval.

Preparing for tests

• For fasting blood sugar, lipid profile and some other tests, do not eat for 8–12 hours before the sample. Plain water is allowed.
• Take your regular medicines unless your doctor tells you otherwise, and tell the lab staff which ones you take.
• Morning urine or stool samples should be collected in the container provided by the laboratory.
• Samples are collected during OPD hours (Saturday – Thursday, 8:00 AM – 9:00 PM). Emergency samples are taken 24/7.

Getting your report online

1. 1Keep the money receipt or slip given at sample collection.
2. 2Visit report.southapollomedicalcollegehospital.com.
3. 3Enter the details printed on your slip to view and download your report.
4. 4Printed reports can also be collected from the Report Delivery Counter.