Privacy Policy & Patient Data Confidentiality

Personal identification

• Patient name, age and gender.
• Mobile phone number.
• Email address (optional, on the query form).

Appointment and booking details

• Doctor appointments: chosen doctor, preferred date and any notes you add.
• Health check-up bookings: chosen package and preferred date.
• Queries: inquiry category and your message.

• Scheduling and confirming doctor consultations.
• Processing diagnostic and health check-up bookings, and preparing daily lists for our clinical and front-desk teams.
• Delivering lab reports, including through our separate online report portal.
• Contacting you by phone or email about your request or query.
• Improving our patient care services and meeting our legal and regulatory obligations.

• Connections to this website are encrypted, and form submissions are stored in an encrypted cloud database.
• Staff access requires individual sign-in and role-based permissions; members of the public can never see other patients' bookings or messages.
• Images uploaded by staff are kept in private storage.
• We keep appointment, booking and query records only as long as needed to provide care, respond to you and meet medical record-keeping and legal requirements, then delete or anonymise them.

Services that load on this website

• Google Fonts: our Bengali typeface is loaded from Google's servers, which receive your IP address and browser details when the page loads.
• Google Maps: the map in our website footer is provided by Google. When it loads, Google may receive your IP address and may set its own cookies.
• YouTube: patient story videos use YouTube's privacy-enhanced mode. YouTube receives your IP address when a video is shown and may store information on your device once you play it.
• External links: the Online Report portal and our social media pages are separate services with their own privacy policies.